Privacy Policy

Personal Data Protection

At our florist's, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy describes how we collect, use and protect the information you provide when you visit our shop or communicate with us.

1. Data Controller

Identity: La Fina Floristeria

Address: Calle Mayor de Alcantarilla, nº222

Phone: +34 968 89 27 12

Email: maria@lafinafloristeria.com

2. Information We Collect

We may collect the following types of personal information when you interact with our florist:

2.1 Contact Information

• First name and surname
• Postal address (for home deliveries)
• Phone number
• Email address

2.2 Order Information

• Details of the products or services requested
• Desired delivery date and time
• Recipient's delivery address
• Personalised messages or dedications
• Event information (weddings, funerals, celebrations)

2.3 Billing Information

• Tax details (tax identification number if an invoice is required)
• Payment information (handled securely)

3. Purpose of Data Processing

We use your personal information for the following purposes:

• Order management: Process and deliver your flower orders and florist services
• Communication: Contact you to confirm orders, coordinate deliveries, or resolve queries.
• Invoicing: Issue invoices and manage payments
• Customer service: Responding to your requests, complaints and providing assistance
• Service improvements: Improving our products and services based on your preferences
• Legal compliance: Comply with legal and tax obligations

4. Legal Basis for Processing

The processing of your personal data is based on:

• Contract execution: To manage your orders and service provision
• Consent: For sending commercial communications (only if you authorise us to do so)
• Legitimate interest: To improve our services and customer care
• Legal obligation: To comply with tax and accounting requirements

5. Data Retention

We will retain your personal data for as long as necessary to fulfil the purposes described above:

• Customer data: For as long as we maintain a business relationship and subsequently during the limitation period for legal liabilities.
• Tax and accounting information: During the period established by current tax legislation
• Commercial communications: Until you withdraw your consent

6. Recipients of the Data

Your personal data may be disclosed to:

• Service providers: Courier companies for home deliveries
• Public authorities: When required by law

7. Your Rights

As the owner of your personal data, you have the right to:

• Access: Find out what personal data we hold about you
• Correction: Correct inaccurate or incomplete data
• Deletion: Request the deletion of your data when it is no longer necessary
• Opposition: Object to the processing of your data in certain circumstances
• Limitation: Request the restriction of the processing of your data
• Portability: Receive your data in a structured format and transmit it to another controller.
• Withdrawal of consent: Retirar tu consentimiento en cualquier momento

To exercise these rights, you may contact us using the details provided at the beginning of this policy or visit us at our florist's shop.

8. Data Security

We implement appropriate technical and organisational security measures to protect your personal data against:

• Unauthorised access
• Accidental loss or destruction
• Tampering or improper disclosure
• Any other form of unlawful processing

Our staff are properly trained and committed to protecting your privacy.

9. Cookies and Similar Technologies

Our website does not have an online shop. If you visit our information page, we may use basic cookies to improve your browsing experience. You can configure your browser to reject cookies if you prefer.

10. Minors

Our services are intended for persons over the age of 18. We do not knowingly collect data from minors without the consent of their parents or legal guardians.

11. Changes to the Privacy Policy

We reserve the right to modify this Privacy Policy at any time to adapt it to changes in legislation or in our business practices. We will notify you of any relevant changes via our website or by email.

12. Supervisory Authority

If you believe that the processing of your personal data violates current regulations, you have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD).